Joondalup
Day Aquatic centre Fitness centre Crèche Café 
Monday - Thursday 5.30am - 8.00pm 5.30am - 9.00pm 8.15am - 1.00pm 7.30am - 6.00pm 
Friday 5.30am - 8.00pm 5.30am - 8.00pm 8.15am - 1.00pm 7.30am - 5.00pm
Saturday 6.00am - 6.00pm 6.00am - 6.00pm 8.15am - 12.00pm 7.30am - 5.00pm
Sunday 8.00am - 6.00pm  8.00am - 5.00pm  CLOSED 8.30am - 5.00pm 

On public holiday or during holiday periods the venue may be closed or opening times may differ, visit the public holiday hours page for up to date information. 

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HBF Arena

Kennedya Drive Joondalup WA 6027

Get directions
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Public transport

HBF Arena is approximately 1km from the Joondalup railway station, about 15 minutes by foot. Buses run regularly from the train station and surrounding suburbs.

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Parking

There are 1000 parking spaces at the venue including disabled and motorbike bays. Bicycle racks are located by the entrance to secure your bike. A parking fee may apply during major events.

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Visit us

Kennedya Drive Joondalup WA 6027

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Day Aquatic centre Fitness centre Crèche Café 
Monday - Thursday 5.30am - 8.00pm 5.30am - 9.00pm 8.15am - 1.00pm 7.30am - 6.00pm 
Friday 5.30am - 8.00pm 5.30am - 8.00pm 8.15am - 1.00pm 7.30am - 5.00pm
Saturday 6.00am - 6.00pm 6.00am - 6.00pm 8.15am - 12.00pm 7.30am - 5.00pm
Sunday 8.00am - 6.00pm  8.00am - 5.00pm  CLOSED 8.30am - 5.00pm 

On public holiday or during holiday periods the venue may be closed or opening times may differ, visit the public holiday hours page for up to date information. 

venue-details-directions-hbf.svg
HBF Arena

Kennedya Drive Joondalup WA 6027

Get directions
venue-details-public-transport-hbf.svg
Public transport

HBF Arena is approximately 1km from the Joondalup railway station, about 15 minutes by foot. Buses run regularly from the train station and surrounding suburbs.

venue-details-parking-hbf.svg
Parking

There are 1000 parking spaces at the venue including disabled and motorbike bays. Bicycle racks are located by the entrance to secure your bike. A parking fee may apply during major events.

venue-details-visit-us-hbf.svg
Visit us

Kennedya Drive Joondalup WA 6027

venue-details-feedback-hbf.svg
Feedback

We strive to improve our services based on your feedback and experience at our venues

Feedback form

Industry Insights - Venue Operations

Posted: 19 December 2018

INDUSTRY INSIGHTS
Venue Operations Coordinator - Conor

Conor has been part of the Venue Operations team at VenuesWest for over 13 years. Over this period he’s delivered a huge number of events in Perth including,

  • Music festivals such as Listen Out, Future Music, Big Day Out, Good Life & Rock It
  • Sporting events including Perth Wildcats, Perth Glory, AFL JLT pre-season, West Perth WAFL and Joondalup Wolves SBL
  • Cultural events such as Navrang, Diwali and the week long BAPS event
  • Community events including Relay For Life and Perth Bikers Charity Ride

Plus a whole heap of expos, minor concerts, banquets, markets and much more. With so much industry experience Conor definitely knows how to run a tight ship! In fact he’s well known amongst clients for going above and beyond. This year Conor was presented with the Tammy Wilkins Spirit of Relay Award by Relay for Life for his years of service delivering this community event.

Given all the above, we thought Conor was the perfect person to give some industry insights.



Conor receiving the Tammy Wilkins Spirit of Relay Award 



What does an event day usually entail for you?
Our event work starts in the days prior to opening the doors - it involves getting the venue event-ready which can include overseeing Technical Set Up, Production teams and Client Set Up. Our venues are very versatile so setups vary a lot. We might have a 1,000 person seated gala dinner with a major concert only a few days later. We do this all while managing a venue that is open to the public 7 days a week.

Once the doors are open for the event my team and I are the ones who will fix any issues that arise. We’re usually required to respond to last minute changes and requests; and do what we can to make the venue experience as smooth as possible for everyone in the venue including event attendees, promoters, tenants, staff and visitors to other parts of the venue.

Leading out of the event we prepare for the Bump Out to return the venue back to normal business operations, sometimes overnight so that patrons walking in the next day would see no trace of an event the night before.

What was your first ever job? What made you get into operations?
My first ever job was in operations, I was part of the Operations Opening Team at Arena Joondalup (now HBF Arena) back in 1994, I worked in the operations team for 5 years before leaving to work overseas for 10 years.

Upon returning to Perth I was keen to pick up where I left off because of the great experiences I had working at Arena Joondalup in my younger years. I was keen to grow and progress with VenuesWest which at that stage had just opened several new venues with more on the horizon, soon to be opening Perth Arena (now RAC Arena) and Perth Stadium (now Optus Stadium).

I have always enjoyed the challenges of working in a dynamic environment where no two days are the same and being required to think quickly to resolve any situation that arises. Working events in Perth has given me that each time.

One of your most memorable events or event moments?
One of the most memorable string of events was February & March of 2014, we knew we were going to have a busy run delivering two major music festivals back to back with Future Music on Sunday and Soundwave the following day. We had to turn the venue around overnight between two very different large festivals, added to this we also had a West Coast Eagles & Fremantle Dockers AFL Pre Season match a few weeks prior and another music festival Best of British the following week.

Then only two weeks one of the most iconic events in Perth - Big Day was relocated to our venue. We delivered 5x major events in as many weeks with well in excess of 100,000 attendees all while still managing a venue that is open to the public 7 days a week. It was a crazy time but we loved it. 

What are the biggest challenges you face as venue operations coordinator?
Managing the expectations of our day to day customers in the midst of our busy event schedule. Sometimes have to inconvenience them with relocations or disruptions to traffic flow in our carparks – but we’re constantly looking at ways to minimise this.

Any upcoming events you’re excited for?
I’d love to see the return of Listen Out in 2019! But also two of our Charity Events that we sponsor - Relay For Life Joondalup Wanneroo which I assist with site managing and Bikers Charity Ride which is the longest running single motorbike ride in Australia, both of which I have worked with for the last 7 years.

What advice can you give others?
We are in the business of providing a venue for fun and entertainment to our patrons, sometimes it runs smoothly sometimes it doesn’t, enjoy the good times, learn from the tough times.

“If Plan A doesn’t work don’t worry, there are 25 more letters in the alphabet” – Anonymous

 

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